Uncategorized

Notice Regarding Transition to First Billing Services

Posted on

NOTICE REGARDING TRANSITION TO FIRST BILLING SERVICES

 HARRIS COUNTY WCID 96

We are excited to announce new payment options for your convenience

You can pay by credit card, debit card or eCheck. 

Visa, MasterCard, Discover, and American Express are all accepted.

HARRIS COUNTY WCID 96 has teamed up with First Billing Services to provide more choices to our customers.

Please review the information below for options available through First Billing Services:

  • Web payments:  Log onto WWW.SIENV.COM and choose your district to access the online portal. You can register your account, OR pay as a guest!
  • Live agent assisted payments: Call 1-855-270-3592.
  • Automated phone payments: Call the phone number listed on your next bill to use the new Integrated Voice Recognition system (IVR) and follow the prompts.  This service is available 24/7.
  • Text & Pay: A new and exciting feature available to you!  Register your account via the online portal to sign up for Text & Pay.
  • Automatic Monthly Payments: Log in online OR contact First Billing at 1-855-270-3592 to sign up for auto payments.  You can select your payment method, pick your date, and the payment amount.  Each month, you will receive emails confirming the payment was successful.    If you are currently signed up for AUTO PAY, you will need to re-register with First Billing who will be providing this service going forward.

While you will be paying your bill to your water district; First Billing Services assesses a fee for each credit/debit card or e-check transaction, while using these convenient services. HARRIS COUNTY WCID 96 will absorb the cost of the –check convenience fee. SI ENVIRONMENTAL, LLC does not receive any income from the convenience fees.

For more information or assistance with registration;

Call First Billing at 1-855-270-3592

or visit WWW.SIENV.COM

 

Notice Regarding Water Bills and Auto Draft

Posted on

NOTICE REGARDING WATER BILLS AND AUTO DRAFT

Harris County Water Control and Improvement District No. 96 (the “District”) has begun transitioning to a new payment system and payment vendor for the processing of monthly water bills in an effort to provide residents better payment options. In doing so, the District’s contractor accidentally removed some accounts from auto draft ahead of the scheduled transition date.  As a result, monthly payments due May 12, 2018 may not be drafted from some accounts.  The District’s contractor is contacting residents via U.S. Mail and E-Mail regarding the deletion of auto draft.  Accounts that have been accidentally removed from auto draft will not be penalized.  If a resident has been removed from auto draft, a resident may make payment in the following ways:

  • Make payment via District website 24/7; sienvironmental.com. (Posts the next business day)
    • Visa/MasterCard/Discover/American Express
    • Convenience Fee of 3%
  • ACH/E-check (Posts the next business day)
    • Convenience Fee is $1.00 per transaction
  • Western Union Quickpay locations (local grocery stores) (Posts within 2-3 business days)
    • Fee to customer is $1.50 per transaction
  • Drop Box – 6420 Reading Road, Rosenberg, TX 77471 (Posts the next business day)
    • NO CASH ACCEPTED
  • Remit Address: P O Box 4824, Houston, TX  77210-4824

The District apologizes for this error and any inconvenience this error may cause.  The District’s new payment vendor, First Billing, will send out communication regarding the new payment systems and how to register an auto draft account at a later date.  Again, the District apologizes for this error.  If you have any further questions, please feel free to contact Si Environmental Customer Care at (832) 490-1600.

###

Notice of Residential Solid Waste and Recycling Collection Service Change

Posted on

NOTICE OF RESIDENTIAL SOLID WASTE AND RECYCLING COLLECTION SERVICE CHANGE

Harris County Water Control and Improvement District No. 96 has contracted with a new residential solid waste collection provider.  Effective immediately, Residential Recycling and Refuse of Texas, Inc., shall provide twice weekly garbage collection on Wednesdays and Saturdays and once weekly recycling collection on Saturdays.

Residents shall continue to provide their own garbage containers for garbage collection.  Regarding recycling containers, residents may use bins from a previous recycling company for collection of recyclables, or residents may contact RRRTx at 346-248-5222 to request delivery of a container.  As with the previous provider, billing for garbage and recycling collection will be undertaken by the District and included in the monthly water and sewer bill.  Residents are asked to visit the District website at www.hcwcid96.com for further information about garbage and recycling collection.

If you have a question about your residential solid waste collection or recycling collection service, please visit www.hcwcid96.com or contact Residential Recycling and Refuse of Texas, Inc., at 346-248-5222.

###

Notice Regarding Recent Motor Vehicle Burglaries

Posted on

Notice Regarding Recent Motor Vehicle Burglaries

Recently, the Fall Creek community has experienced an increase in the number of motor vehicle burglaries.  In addition to other entities such as homeowners associations, there are two special districts in the Fall Creek community that help pay for the Harris County Sheriff’s Office to provide law enforcement, Harris County Water Control and Improvement District No. 96 and Harris County Municipal Utility District No. 49.  The Harris County Sheriff’s Office gathers statistics from these two areas. Here are the statistics from the Fall Creek community for burglary of a motor vehicle from November 2017 to February 6, 2018:

Fall Creek / WCID 96

November 2017 – 2

December 2017 – 0

January 2018 – 10

So far to February 5, 2018 – 1

Fall Creek / MUD 49

November 2017 – 3

December 2017 – 2

January 2018 – 2

So far to February 5, 2018 – 2

No one wants their car or truck broken it to and property stolen, but there are times when citizens provide crooks an opportunity for an easy burglary. The following is a list of things to do to that will deter your vehicle being a target:

  1. If possible, park your vehicles in your garage.
  2. If you do park in your driveway or in the street, LOCK YOUR VEHICLE. A substantial number of vehicles where property is taken are not locked.
  3. Keep the driveway lighted at night or have lights with motion sensors on them.
  4. When you go shopping or to the gym, be aware of where you park, and try to park as close to the business as you can. Also, don’t take things from the inside of your vehicle in the parking lot and then lock them in the trunk thinking your property will be safe. Often the crooks are watching, and they will break into your vehicle to gain access to the trunk.
  5. Do not leave anything of value such as laptop computers, briefcases, billfolds, purses, or shopping bags full of recently purchased items inside your car. It only takes a matter of seconds for crooks to look into your car and see articles left behind.
  6. Utilize the alarm system on your vehicle.
  7. If your vehicle is burglarized, be sure to file a report with the law enforcement agency who has jurisdiction where the offense occurred.

These are some of the things that can help from becoming the next victim. Do your part in avoiding your vehicle being burglarized.

Sgt. Raymond Scholwinski
Harris County Sheriff’s Office
7900 Will Clayton Parkway
Humble, Texas 77338
281-446-9155

###

Consecutive Systems Public Notice

Posted on

HARRIS COUNTY WATER CONTROL AND IMPROVEMENT DISTRICT NO.96

CONSECUTIVE SYSTEMS PUBLIC NOTICE

Pursuant to Title 30, Texas Administrative Code §290.122(g), because Harris County Water Control and Improvement District No. 96 (the “District”) purchases its drinking water from the City of Houston (the “City”), the City is providing this Consecutive Systems Public Notice to the District.  The District is communicating with the City regarding the Consecutive Systems Public Notice and will take any action if necessary. Residents should be aware that the District analyzes its drinking water daily for disinfection residuals as well as performing monthly checks for coliform bacteria levels. None of the District’s results have been below regulatory standards or indicated any type of problem.

IMPORTANT INFORMATION ABOUT HOUSTON’S DRINKING WATER

The Texas Commission on Environmental Quality (the “TCEQ”) sets water quality standards for public drinking water.  Samples taken in the Houston Main Public Water System during October, November, and December 2017 were in compliance and met drinking water standards for bacteria; however, chlorine disinfectant residual levels during these months were below the TCEQ-required minimum standards in more than 5 percent of the samples taken, triggering a required notice from City.

WHAT SHOULD I DO?

HOUSTON’S DRINKING WATER REMAINS SAFE. There is nothing you need to do.

WHAT DOES THIS MEAN?

This is not an emergency. If it had been, you would have been notified within 24 hours.

WHAT IS BEING DONE?

Houston Water is:

  • monitoring chlorine levels at drinking water purification plants and throughout the water system to ensure regulatory compliance.
  • prioritizing field response by defining areas where disinfectant is low.
  • conducting maintenance to optimize water flow.

For more information about the nature and significance of this violation, you may call Si Environmental at (832) 490-1601.

This notice is being sent to you by Harris County Water Control and Improvement District No.96, Public Water System ID#: 1013175. Date distributed: February 2018.

Pursuant to federal and state notice requirements, Houston Water is required to notify you that inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

 Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

 ###

Update Regarding Water Plant No. 1 Improvement Project

Posted on

UPDATE REGARDING WATER PLANT NO. 1 IMPROVEMENT PROJECT

Harris County Water Control and Improvement District No. 96 is a water control and improvement district tasked with supplying water, collecting and treating wastewater, and controlling and diverting stormwater within its geographical boundaries.  In an effort to continue providing high quality water service to customers of the District, it is necessary for the District to make improvements to existing water facilities located in Water Plant No. 1, including constructing a water well and hydropneumatic tank and also recoating its existing ground water storage tank.

Earlier this year the District commenced drilling a new water well, and, as part of the new well’s construction, the District’s contractor must test the water well.  The testing will involve overnight well operations and result in an extended sound and noise event lasting approximately 36-hours.  The testing will commence either Friday, November 3rd, or Monday, November 6th.   The District apologizes for any inconvenience the testing may cause.  To mitigate the disturbance, the District has erected sound barriers and instructed the contractor to direct flood lights away from nearby homes.

Provided the testing is successful, the District anticipates the testing will conclude overnight operations related to well construction.

If you have any questions or concerns regarding the water plant improvement project, please contact the District Operator, Si Environmental, at 832-490-1500.

###

Request for Hurricane Harvey Information

Posted on Updated on

REQUEST FOR HURRICANE HARVEY INFORMATION

            Recently Harris County experienced catastrophic flooding caused by Hurricane Harvey, and Harris County Water Control and Improvement District No. 96 was not immune to the effects of the storm.  Although no homes experienced flooding, Brown & Gay Engineers, the District Engineer, is compiling data and information regarding the storm’s impact.   The District is asking residents submit information about Hurricane Harvey to BGE using this website, http://hcwcid96.2017flood.com.  Examples of information that may be submitted include drone video of flooding at peak water levels and high water data illustrated by photos of high water, debris lines, or mud lines as well as date and time of photo.  As with any data, please provide enough information for BGE to find the locations for survey.  Should you have any questions regarding submitting your data, please contact the District Engineer at 281-210-5570.

###

Update Regarding Water Plant No. 1 Improvement Project

Posted on

UPDATE REGARDING WATER PLANT NO. 1 IMPROVEMENT PROJECT

            Harris County Water Control and Improvement District No. 96 is a water control and improvement district tasked with supplying water, collecting and treating wastewater, and controlling and diverting stormwater within its geographical boundaries.  In an effort to continue providing high quality water service to customers of the District, it is necessary for the District to make improvements to existing water facilities located in Water Plant No. 1, including constructing a water well and hydropneumatic tank and also recoating its existing ground water storage tank.

            Earlier this year the District commenced drilling a new water well, and the District’s contractor has notified the District that it will resume 24-hour drilling operations beginning Monday, September 25th.  The contractor anticipates 24-hour drilling operations to continue the entire week of September 25th.  The District apologizes for any inconvenience the 24-hour drilling operations may cause.  To mitigate the disturbance, the District has erected sound barriers and instructed the contractor to direct construction flood lights away from nearby homes.

            Although the overall construction project is anticipated to take nine to twelve months, 24-hour drilling operations will be limited.  The District will continue to notify residents about such operations prior to commencement.

            If you have any questions or concerns regarding the water plant improvement project, please contact the District Operator, Si Environmental, at 832-490-1500.

###